The Star to review how it treats VIPs to ensure enhanced due diligence doesn’t go too far

Chairman Soo Kim wants a better balance to stop players relocating to rivals Star Entertainment’s Chairman Soo Kim has said he is ‘horrified’ and ‘mystified’ by how the casino had been treating its VIP players, and is looking to find a better balance between enforcing regulatory scrutiny and customer service. Speaking at Star’s Annual General Meeting (AGM), Kim said: “Our ill-treatment of our own VIPs is actually so obvious that we know that’s our number one problem, but also our number one opportunity. It is our execution of the rules that is incorrect. So, we know the problem.